Privacy Policy

Last updated: January 3, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

Personal Information

  • Name and email address
  • Date of birth and gender
  • Payment information (processed securely through third-party providers)
  • Fitness goals and preferences

Usage Information

  • Workout completion data
  • App usage patterns
  • Device information and IP address
  • Performance metrics and progress data

2. How We Use Your Information

We use the information we collect to:

  • Provide and personalize our AI-powered fitness programs
  • Process payments and manage subscriptions
  • Improve our services and develop new features
  • Communicate with you about your account and our services
  • Ensure the security and integrity of our platform

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

  • Service providers who assist us in operating our platform
  • Legal requirements or to protect our rights
  • Business transfers (with your consent)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. See our Cookie Policy for more details.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our application.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@ensayohub.com

12. Camera and Media Access

Our app requests access to your device's camera (android.permission.CAMERA) to enable features that require capturing photos or videos from your device. These features may include capturing workout videos, scanning forms, or allowing video-based analysis.

How we handle media captured by the camera:

  • Local processing: Media captured may be processed locally on your device to provide instant feedback and analysis. In this case, media is not uploaded to our servers unless you explicitly choose to upload or share it.
  • Uploads and server processing: If you choose to upload photos or videos for cloud-based analysis or to share with coaches, those files will be transmitted to our servers over secure connections and used only for the purposes you agreed to (for example, to analyze your technique). Uploaded media will be stored only as long as necessary and handled according to this Privacy Policy.

You can control camera access via your device settings and may revoke permission at any time. Revoking camera permission will disable features that rely on camera access. If camera access is required for a core feature, we will notify you and provide alternatives where possible.

If we make material changes to how we collect, use, or share media captured via the camera, we will update this policy and notify you where required by law.

13. Apple App Store

If you use EnsayoHub through the Apple App Store, the following additional terms apply:

  • Transaction Data: When you make purchases through the App Store (including subscriptions), Apple processes your payment information. We receive transaction confirmation and subscription status from Apple, but we do not receive or store your payment card details.
  • Apple's Data Collection: Apple may collect certain information about your use of the app in accordance with Apple's Privacy Policy, available at https://www.apple.com/legal/privacy/.
  • Analytics: We may receive anonymized and aggregated analytics data from Apple about app usage, crashes, and performance to help improve our services.
  • Account Information: If you sign in using Sign in with Apple, we receive limited information based on your sharing preferences (such as your name and a unique identifier or relay email address).

For information about managing your privacy settings on Apple devices, visit: https://support.apple.com/en-us/HT208982